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Privacy Policy

Certified Auto Diagnostics and Claims Support (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the information you provide to us, whether through our website, services, text messages, phone communications, or physical interactions.

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1. Information We Collect:

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, mailing address

  • Vehicle Information: VIN, year, make, model, diagnostic data, repair records

  • Insurance Information: Claim numbers, adjuster details, policy data (only when voluntarily provided)

  • Usage Data: IP addresses, browser type, and pages visited when interacting with our website

2. How We Use Your Information:

We use the information collected to:

  • Provide diagnostic, calibration, and claims support services

  • Send service-related messages, updates, and follow-ups

  • Create and maintain repair and claim documentation

  • Communicate with insurers, shops, and third parties with your consent

  • Improve our services and ensure compliance with industry standards

3. Information Sharing:

We do not sell or rent your personal data. We may share your information with:

  • Insurance companies for claim support (with your consent)

  • Repair shops or service providers assisting with your vehicle

  • Legal or regulatory bodies if required by law

4. Data Security:

We implement industry-standard measures to protect your data, including encryption, access controls, and secure cloud storage. Access to your information is limited to authorized personnel only.

5. Your Choices:

You may opt out of marketing messages at any time by replying STOP. You can request access to, correction of, or deletion of your personal data by contacting us directly.

6. Data Retention:

We retain your data only as long as necessary to fulfill our services and comply with legal or regulatory obligations.

7. Updates to This Policy:

We may update this policy periodically. Changes will be posted on our website with an updated effective date.

8. Contact Us:

If you have any questions or concerns about this policy or how we handle your data, please contact us.

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